Town Drugs’ Solution for Reliable, Cost-Effective Deliveries
Accuracy, timeliness, and good communication are essential to pharmacy delivery. Town Drugs, of East Northport, NY, needed a reliable local courier service that could accommodate their small business needs, while providing the technology and professionalism of a scalable operation. With Trellus, Town Drugs found an accountable delivery partner and an easy-to-use platform, with essential features like signature, photo proof-of-delivery, and real-time tracking. Trellus helps Town Drugs maintain compliance while providing excellent, personalized customer service.
About Town Drugs
Known as “The Prescription People,” Town Drugs has been a cornerstone in the East Northport community for over 30 years, providing personalized pharmacy services. Since 2019, under pharmacist and CEO Michael Piampiano’s leadership, Town Drugs has sought innovative solutions to enhance its delivery services, emphasizing reliability and customer satisfaction.
Michael recognized that offering home delivery was key to customer retention and competing against the likes of CVS and Walgreens. For a pharmacy of Town Drugs’ size, outsourcing deliveries to a third party, rather than keeping a driver on staff, makes financial sense.
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The Problem
Town Drugs faced a problem many mom-and-pop pharmacies have: how to manage their delivery services efficiently without escalating costs. While hiring a staff driver is always a possibility, they had to weigh the potential benefits against the costs of wages and insurance. The balance between meeting delivery demands and maintaining cost-effectiveness was crucial for their operations. The pharmacy required a solution that could adapt to their needs without adding financial strain.
The Challenges
Town Drugs faced numerous challenges with their previous courier service, including issues with punctuality and customer service. Michael didn’t mind working with a local company, but this particular vendor was becoming increasingly difficult to work with. It was a small operation that was seemingly stretched thin, as the regular driver also happened to be a dispatcher. When customer service was needed, it was difficult to get a timely response.
Town Drugs needed an alternative that was comparable in cost, but could provide the infrastructure and technology for a smooth operation.
A Scalable Solution with the Personal Touch
Trellus Meets Town Drugs’ Need for a Flexible, Cost-Effective Solution
The need for a reliable alternative led Town Drugs to discover Trellus Same-Day Local Delivery through a Google search. Trellus offered an easy-to-use dashboard for seamless order management and a reliable delivery service that matched their daily needs without overcharging.
At the time of this writing, Town Drugs has completed 2,700+ deliveries, averaging about 150 deliveries per month, or 5 deliveries per day. At their current volume, the pharmacy gets the best cost-per-delivery on Trellus’ Pro Plan.
With Trellus, Town Drugs improved their standard of delivery and customer service, encountering minimal issues along the way. The platform’s compliancy features like signature and proof-of-delivery are crucial assets, particularly for sensitive deliveries. For an extra layer of security, Michael plans to utilize Trellus’ real-time delivery tracking by inputting the customer’s mobile phone number when available.
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“Trellus is easy-to-use, precise, and provides an excellent service. I recommend Trellus for all pharmacy delivery needs.”
– Michael Piampiano, PharmD and CEO at Town Drugs
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